You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately with your order details.
Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. We recommend contacting your bank or payment provider if you do not see the refund within this timeframe.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Certain items are not eligible for return, including perishable goods, custom products, and items marked as final sale. Please review your order carefully before completing your purchase.
Approved refunds will be processed within 3-5 business days after we receive and inspect your returned item. The refund will be credited to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.
The time it takes for the refund to appear in your account depends on your payment provider's policies. Credit card refunds typically take 5-10 business days to process, while other payment methods may take longer. We will send you a confirmation email once your refund has been processed.
If you have not received your refund within the expected timeframe, please first check with your bank or payment provider. There is often some processing time before a refund is posted. If you have confirmed with your financial institution that the refund has not been processed, please contact us with your order details and we will investigate the matter.
For credit card refunds, some banks require additional time to process the transaction before it appears on your statement. If after 10 business days you still have not received your refund, please contact us immediately so we can assist in resolving the issue.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact our customer service team. We are here to assist you with any concerns or inquiries you may have regarding your order.
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24 hours during business days.
