At ZhoeLabs, we prioritize seamless delivery to ensure your carefully selected items arrive in perfect condition. Our team processes orders with meticulous attention, from quality checks to secure packaging tailored for various product categories. Whether you're shopping for everyday essentials or specialized gear, our logistics network is optimized for reliability. Orders are dispatched within 1-2 business days (excluding weekends/holidays), with real-time updates provided at every stage.

Processing typically completes within 24-48 hours. Transit durations vary by destination: domestic shipments usually reach you within 3-7 business days, while international deliveries may require 10-20 business days depending on customs clearance. Note that extreme weather or regional disruptions may occasionally extend these estimates. For time-sensitive needs, consider placing orders well in advance.

We offer transparent pricing with no hidden fees:
• Standard Shipping (10-15 Business Days): $15 for orders under $60
• Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60+
All amounts are in USD. During checkout, the system will calculate and display applicable fees based on your cart total and destination.

Currently serving 30+ countries across North America, Europe, and select Asian markets. We cannot ship to embargoed regions or remote areas with limited carrier access. During checkout, enter your address to verify service availability. Some locations may require alternative delivery arrangements – feel free to consult our support team beforehand.

Within 24 hours of dispatch, you'll receive a confirmation email containing:
• A unique tracking number
• Direct links to carrier tracking systems
• Estimated delivery window
Can't locate your tracking info? Check spam folders or log into your account dashboard for real-time status. Our systems sync with major carriers to provide the most accurate updates available.

While 98% of deliveries arrive on schedule, unforeseen circumstances sometimes occur. If your package shows no movement for 5+ business days after the expected date, contact [email protected] with:
• Order number
• Last tracking update screenshot
We'll immediately investigate with the carrier and provide resolution options, which may include reshipment or refund for qualifying cases. Claims must be submitted within 30 days of shipment date.

International customers are responsible for any applicable customs fees, which vary by country and item value. These charges are separate from your order payment and typically collected upon delivery. We declare all packages at actual purchase value and cannot mark items as "gifts" to avoid fees. For accurate estimates, consult your local customs office before ordering. Note that some regions impose restrictions on certain product categories – review our International Shipping Guide for details.